Supporting and Troubleshooting Windows 10

Become a Windows 10 specialist. Troubleshoot and support Windows 10 computers. Configure and manage them in Windows Server environment. Resolve device driver problems in Windows 10. Provide network connectivity solutions and domain related user settings. Analyze client configuration failures and issues with application of Group Policy Objects. Become an expert in resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, and device synchronization.

  • On demand online self-paced Instructor-led classes by Industry Experts
  • Get the complete picture of Windows 10 features
  • Guidance to Practice, Study and Gain confidence to clear the Windows 10 Certification exam
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Self-Paced

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Course Features

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About Supporting and Troubleshooting Windows 10

This course is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.

Course Objectives
  • Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
  • Troubleshoot startup issues and operating system services on a Windows 10 PC.
  • Resolve issues that pertain to hardware devices and device drivers.
  • Troubleshoot Windows 10 devices remotely.
  • Troubleshoot issues that pertain to network connectivity.
  • Troubleshoot client configuration failures and issues with application of Group Policy Objects.
  • Troubleshoot issues related to user settings.
  • Troubleshoot remote connectivity issues.
  • Resolve issues related to accessing resources from devices that are domain-joined.
  • Resolve issues related to accessing resources from devices that are not domain-joined.
  • Troubleshoot issues that pertain to application installation and operation.
Curriculum
Module 1:

Implementing a Troubleshooting Methodology

Module 2:

Troubleshooting Startup Issues

Module 3:

Troubleshooting Hardware and Device Drivers

Module 4:

Troubleshooting Remote Computers

Module 5:

Resolving Issues with Network Connectivity Issues

Module 6:

Troubleshooting Group Policy

Module 7:

Troubleshooting User Settings

Module 8:

Troubleshooting Remote Connectivity

Module 9:

Troubleshooting Resource Access Within a Domain

Module 10:

Troubleshooting Resource Access for Clients That Are Not Domain Members

Module 11:

Troubleshooting Applications

Module 12:

Maintaining Windows 10

Module 13:

Recovering Data and Operating System

Instructor

All Microsoft On-demand content is designed and created by Microsoft Certified Trainers and Microsoft Subject Matter Experts. The trainers teaching the content in videos are the officials who have been working on the same technology that is being taught in the course.

Certification

After completing the course sucessfully you will be able to download and save the certificate or print it.

Pre-requisites

Before attending this course, students must have:

Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS).

Microsoft Active Directory Domain Services (AD DS) principles.

Understanding of the Public Key Infrastructure (PKI) components.

Windows Server 2012 R2 fundamentals.

Microsoft Windows Client essentials; for example, experience with Windows 10 or knowledge from the courses 20697-1 and 20697-2.

FAQs

Why should I choose MOC on-demand?

To ensure that learners have the adequate skills to use Microsoft technologies MOC on-demand Courses have been introduced by Microsoft. These courses have been made available to serve the needs of learners who prefer to study at their own pace, at their convinient time and from their preferred location globally.

What do MOC On-demand courses include?

  • MOC On-demand Courses are organised in Modules which include:
  • Demos: A video walk-through of a process or task discussed in that lesson.
  • Practices: A self-paced practice where they can apply what was covered in the lesson, with supporting prompts to guide them as needed.
  • Labs: These detailed exercises use practice files and offer a more hands-on experience with the lesson material. Note: Not all courses include labs.
  • Knowledge Checks: A brief quiz testing what was learned in the lesson.
  • Assessments: To test knowledge attained from the course.

How do I get the product?

After purchasing a MOC on-demand course on training.com, you will receive a mail with an access code, link to the Microsoft training site and detailed instructions to login, redeem the Access Code and start with your course.

What is important for students to know before redeeming a voucher code?

  • You need to create a Microsoft account if you have not already, for example, Live.com, Hotmail.com and Outlook.com.
  • An access code can only be redeemed once.
  • A code must be redeemed by the expiration date provided by their Microsoft Learning Partner.
  • Once activated, course materials are available for a period of 90 days
  • All the details are included in the Microsoft Official Course On-Demand Terms and Conditions: http://go.microsoft.com.

Who should join this course?

The primary audience for this course is the Enterprise Desktop Support Technician (EDST), who provides Tier 2 support to users running Windows 10 personal computers (PCs) and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs focus on a broad range of technical issues for Windows operating systems (OSs), devices, cloud services, applications, networking, and hardware support. In the overarching scenario, if an Enterprise offers the service, the EDST is asked to support it.

The key responsibilities include resolving technical issues pertaining to Windows 10 installation and migration, activation, performance, profiles, settings; and device synchronization. Some other key responsibilities include local and remote network access; access to applications, access to data and printers; authentication, Endpoint security and policy; OS and data recovery.

The secondary audience for this course are IT professionals who administer and support Windows 10 desktops, devices, users, and associated network and security resources. Students who seek certification in the 70-697, Windows 10 Configuring exam will also benefit from this course.

How are the MOC courses structured?

Microsoft official courses on-demand are arranged in modules that include few minutes videos. At the end of each module one or two questions will be posed to test your comprehension. There will be an assessment of at least 25 questions at the end of the course.

What is the instructors' profile who teach the course?

All Microsoft On-demand content is designed and created by Microsoft Certified Trainers and Microsoft Subject Matter Experts. The trainers teaching the content in videos are the officials who have been working on the same technology that is being taught in the course.

What are the course packages available to purchase?

There are 2 sets of courses - Basic Set and Package Set

Basic Set:
  • 90-day access to the official Microsoft On-Demand Training Videos
  • 90-day access to Live Microsoft Labs Online (MLO) for hands-on practice
  • 90-day access to Course Exercises
  • Reading and Knowledge checks throughout the course
  • Package Set:
  • Basic Set features
  • Digital edition of the Microsoft Official Curriculum (dMOC) kit for reference.

Course Features

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