Introduction to ITIL

ITIL (Information Technology Infrastructure Library) Foundation course delivers best practices, used by Organisations to manage IT services. The ITIL practices helps organizations transform and adapt to the changing economic climate and the market place to achieve high levels of business performance.

  • 16 hours of Live Online Instructor-led Classes by Industry Experts
  • Guidance to Practice, Study and Gain confidence to clear the ITIL Foundation exam
  • Build your knowledge to enhance the quality of IT service management within an organization
  • Verified Certificate from NIIT
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About ITIL Foundation - Training Program

The tech industry is constantly changing, making it difficult to stay current with the latest trends. The standard framework, or the set of best practices, has become the need of the hour for IT professionals involved in IT services and IT management. This ITIL Foundation training program focuses on the key elements, concepts and terminologies associated with ITIL service lifecycle management. It includes ITIL Lifecycle Phase Interactions & Outcomes, ITSM processes and Service Management best practices. By the end of this training program, you will have a complete understanding about IT Service Management best practices, generic concepts, key principles, and ITIL® 2011 process models that are required to clear the ITIL Foundation exam.

Course Objectives
  • Fast-track your career with specialization in best practices in IT Service Management with ITIL Foundation course
  • Gain strong foundation in ITIL tools, techniques and concepts
  • Specialize in seven-step improvement process to identify, prioritize and manage business service improvement
  • Benchmark services and maximize return on investment by building and delivering customer services at the right cost and quality
Curriculum
Module 1:

Service Management as a Practice

Module 2:

The Service Lifecycle

Module 3:

Service Strategy

Module 4:

Service Design

Module 5:

Service Transition

Module 6:

Service Operation

Module 7:

Continual Service Improvement

Instructor

Instructors are handpicked from a selected group of industry experts and mentors and trained to deliver the best online learning experience. All training.com instructors have at least ten years of industry experience and extensive functional expertise in the field they train.

Certification

A test will be conducted at the end of the course. On completion of the test with a minimum of 70% marks, training.com will issue a certificate of successful completion from NIIT.

One re-attempt will be provided in case the candidate scores less than 70%.

A Participation certificate will be issued if the candidate does not score 70% after two attempts.

Pre-requisites

No pre-requisites required for ITIL Foundation Course.

FAQs

Who should join this course?

This course will be most suited for professionals in the following roles:

  • IT Managers - Support teams
  • System Administrators
  • System Analysts
  • Manager - Operations
  • Database Administrators
  • Service Delivery Professionals
  • Quality Analysts
  • Process Owners/Practitioners

Why should I join this course?

ITIL certification is an essential requirement for professionals who needs a basic understanding of ITIL® framework and how it may be used to enhance the quality of IT service management within an organization. You will gain a comprehensive understanding of the purpose, objective and scope of service strategy, service design, service transition, service operations, and Continual Service Improvement in this course. You will learn how to apply ITIL tools, techniques and concepts to improve efficiency and effectiveness in business changes to optimize customer experience and understand how to apply lean principles and automate standard tasks, to improve efficiency of ITSM processes.

Where can I find my session schedule?

The session schedule will be available in the training.com Student portal - Learning Plan section. You can login to your training.com account to view the same.

Do you provide any study materials?

The study material will be available in the training.com Student portal - Resources section. You can login to your training.com account to view the same.

What happens if I miss a session?

All the live sessions are recorded and available for later view. Learners can refer to recordings of a missed session at their convenience.

What is your refund policy?

Upon registering for the course, if for some reason you are unable or unwilling to participate in the course further, you can apply for a refund. You can initiate the refund any time before start of the second session of the course by sending an email to support@training.com , with your enrolment details and bank account details (where you want the amount to be transferred). Once you initiate a refund request, you will receive the amount within 21 days after confirmation and verification by our team. This is provided if you have not downloaded any courseware after registration.

What are the minimum system requirements to attend the course?

    Minimum system requirements for accessing the courses are:

  • Personal computer or Laptop with web camera
  • Headphone with Mic
  • Broadband connection with minimum bandwidth of 1 Mbps .However, recommend is 2 Mbps.
  • A self-diagnostic test to meet necessary requirements to be done is available at

    https://na1cps.adobeconnect.com/common/help/en/support/meeting_test.htm

    Please note that webcam, mike and internet speed cannot be verified through this link.

Is there an official support desk for technical guidance during the training program?

Yes. For immediate technical support during the live online classroom sessions, you can call 91-9717992809 or 0124-4917203 between 9:00 AM and 8:00 PM IST. You can write to support@training.comfor all other queries and our team will be happy to help you.

Course Features

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