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Resources

 
ITIL

ITIL is a comprehensive documentation of Best Practice for IT Service Management used by thousands of organisations around the world. The knowledge and guidance is contained within the ITIL books and the supporting certification and qualification scheme. ITIL provides the foundation for quality IT Service Management through documented, proven processes that cover the entire Service Lifecycle. NIIT offers authorized training on ITIL foundation.
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Programs

The ITIL® Intermediate Qualification: Service Transition

The ITIL Intermediate Qualification: Service Transition Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Lifecycle stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test and validate the knowledge on industry practices in service management as documented in the ITIL Service Transition publication. 

  
 
The ITIL® Intermediate Qualification: Service Operation

The ITIL Intermediate Qualification: Service Operation Certificate is a free-standing qualification but is also part of the ITIL intermediate lifecycle stream and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test and validate the knowledge on industry practices in service management as documented in the ITIL Service Operation publication.

  
 
ITIL® 2011 Foundation

This three-day ITIL® Foundation program is the entry level certification program for IT Service Management Best Practices training in ITIL. This program covers the latest version of core ITIL best practices presented from a lifecycle perspective. The program introduces the principles and core elements of IT service management (ITSM) based on ITIL® 2011 edition.

  
 
ITIL® MALC (Managing across the Lifecycle)

This four-day official ITIL® qualification scheme describes two streams, the Service Lifecycle Stream and the Service Capability stream. The Service Lifecycle stream focuses on ITIL® practices within the Service Lifecycle context. The prime focus is the Lifecycle itself as well as the use of process and practice elements used within it. The Service Capability stream is for those who wish to obtain an in depth understanding of ITIL® processes and roles.

  
 

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